Working Together for Your Complete Satisfaction
At Sanctum Tea, we believe in the power of connection — with nature, with wellness, and with you, our valued customer. If something doesn’t meet your expectations, we’re here to make it right. We’ve created a return process that’s simple, supportive, and stress-free.
Our Promise to You:
No restocking fees — ever.
No need to call or email us for authorization.
You have 30 days from the date you receive your order to return any item, for any reason.
We want every experience with us to feel positive and personal, so if your order isn't quite right, let’s fix it — together.
Package the items you'd like to return.
Include a copy of your receipt or a note with your name, address, phone number, and (optional but appreciated!) a brief reason for your return. Your feedback helps us grow and serve you better.
Send your return via USPS or UPS to:
Sanctum Tea Returns
P.O. Box
If you paid by credit card, include the last four digits and expiration date of the card used so we can process your refund securely.
If you paid by check or money order, we’ll issue your refund via company check 30 days from your invoice date.
Returns must be postmarked within 30 days of receiving your order to be eligible. We’ll process your refund promptly upon receiving your package.
Thank you for giving us the opportunity to make things right. Your satisfaction is more than a policy — it’s relationships we value deeply.
